Managed ERP Services for Always-On Business

Keep your ERP environment stable, secure, and continuously improving—without overloading your internal IT team. RITWIK Infotech’s Managed ERP Services provide comprehensive functional and technical support to ensure your ERP systems deliver consistent business value every day.

We support Oracle and other leading enterprise platforms across the full ERP lifecycle—from day-to-day operations and issue resolution to enhancements, upgrades, and optimization. Our managed services model combines deep domain expertise, proven delivery frameworks, and proactive monitoring to minimize downtime, improve system performance, and reduce operational risk.

RITWIK acts as an extension of your IT organization, offering flexible engagement models aligned to your business needs. Whether you require 24/7 support, SLA-driven incident management, or continuous improvement initiatives, we help you maintain ERP reliability while controlling costs and complexity.

Achieve Your Strategic Vision

What Are Managed ERP Services?

  • End-to-End ERP Ownership

    Managed ERP Services mean RITWIK Infotech takes day-to-day ownership of running, supporting, and maintaining your ERP environment. Our team manages operations proactively so your internal IT teams are not burdened with routine ERP support.

  • Comprehensive Functional & Technical Support

    From incident resolution and month-end support to patching, integrations, and incremental enhancements, our ERP specialists handle both functional and technical requirements to keep systems running smoothly.

  • Operated Under Strong Governance & SLAs

    Our managed services operate under clearly defined SLAs, governance models, and security controls. RITWIK works as an extension of your team, ensuring predictable performance, compliance, and continuous improvement across your ERP landscape.

Our Services

  • ERP Application Support (L1–L3)

    We provide comprehensive functional and technical support across ERP modules, ensuring smooth daily operations and fast resolution of issues.

    Key Benefits:

    • Faster incident resolution
    • Reduced business disruption
    • Consistent SLA driven support
    • Improved user satisfaction

  • Enhancements & Continuous Improvement

    Our team handles minor enhancements, reports, workflows, and integrations to keep your ERP aligned with evolving business needs.

    Key Benefits:

    • Structured backlog management
    • Faster delivery of changes
    • Reduced dependency on freelancers
    • Continuous value realization

  • ERP Operations & Optimization

    We proactively manage performance, security, patching, and housekeeping to maintain ERP stability and compliance.

    Key Benefits:

    • Improved system performance
    • Reduced downtime and risk
    • Secure and compliant environments
    • Predictable operational costs

Scope of Our Managed ERP Services

Our managed services cover the full operational lifecycle of your ERP—ensuring stability, performance, and continuous improvement.

  • 01

    Application Support

    Resolution of user issues, incidents, service requests, and configuration changes across finance, procurement, supply chain, projects, HR, and other ERP modules.

  • 02

    Enhancements & Small Projects

    Development of new reports, workflows, extensions, localizations, and integrations aligned to evolving business requirements.

  • 03

    Patch, Update & Release Management

    Impact analysis, testing, and controlled rollout of vendor patches and periodic cloud or platform updates.

  • 04

    Integration & Interface Monitoring

    Continuous monitoring and troubleshooting of integrations with HR, CRM, banking, logistics, and enterprise data platforms.

  • 05

    Performance, Security & Housekeeping

    Proactive tuning, monitoring, and housekeeping to maintain system performance, data integrity, and security baselines.

Benefits for Your Business

Move from reactive ERP support to a predictable, value-driven managed services model.

Achieve Your Strategic Vision

  • Higher ERP Availability & Stability :Critical processes such as order-to-cash, procure-to-pay, and record-to-report run smoothly.

  • Lower Total Cost of Ownership :Replace fragmented, ad-hoc support with a predictable, SLA-driven service model.

  • Faster Response to Change : A managed backlog ensures structured, prioritized delivery of enhancements.

  • Strategic Focus for Internal Teams :Your teams focus on transformation initiatives while routine ERP operations are handled by us.

  • Better Governance & Visibility :Dashboards, KPIs, and reviews give leadership clear insight into ERP health and performance.

Engagement Models

  • 24×7 Managed Services :
    Follow the sun support for global operations with defined response and resolution SLAs.

  • Business Hours Support :
    Regional coverage for organizations with limited off?hours criticality.

  • Hybrid Model :
    Onsite leads and key consultants backed by offshore support teams for optimal cost and responsiveness

  • Build–Run–Optimize :
    Transition from implementation hypercare into a long term managed services model with continuous improvement.

  • Better Governance & Visibility :
    Dashboards, KPIs, and reviews provide leadership clear insight into system health.

Frequently Asked Questions?

  • Can you take over from our existing SI or freelancers?

    • Yes, we follow a structured transition with joint shadowing, documentation, and parallel runs.

  • Do you support both cloud and on-prem ERP?

    • Yes, we support Oracle Cloud and on-prem solutions with tailored processes.

  • What is the typical contract duration?

    • Managed ERP engagements usually range from 1–3 years, with flexibility for phased rollouts.

Looking to Keep Your ERP Always-On and Optimized?

Whether you’re running mission-critical ERP processes, supporting month-end operations, or planning continuous enhancements, RITWIK's Managed ERP Services ensure stability, performance, and predictable outcomes—without overloading your internal IT teams.

Achieve Your Strategic Vision